Terms and Conditions kong77
– Official Platform Rules

1 Acceptance of Terms and Conditions

Welcome to kong77. This Terms and Conditions document ("Terms") governs your use of the website, mobile application, and all services offered by the kong77 platform ("Platform"). By accessing or using this Platform in any way, including browsing the website, registering an account, or making any transaction, you hereby confirm that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are required to stop using the Platform immediately. Continued use of the Platform after any amendments to the terms have been published will be considered as your acceptance of the revised terms.

2 Eligibility and Account Registration

To use the kong77 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout your use of the Platform.
• Not residing in any jurisdiction that prohibits or restricts the use of online gambling services.
• Registering an account solely on your own behalf and not on behalf of any other individual.
• Never having been declared bankrupt or deemed incapable of making responsible financial decisions.
• Never having had an account closed or banned by kong77 or any related online entertainment platform previously due to fraud or breach of terms.

During the registration process, you are required to provide accurate, complete, and up-to-date information. Any false or misleading information may result in immediate account termination and forfeiture of the account balance.

A Know Your Customer (KYC) process will be carried out before your first withdrawal is processed. Required documents include a valid identification card, proof of address, and payment method details. This process is part of kong77's commitment to responsible operations and compliance with anti-money laundering regulations.

3 Account Management

Each user is only permitted to hold one (1) active account on the kong77 platform at any one time. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts along with the forfeiture of any balances or bonuses held within them.

You are fully responsible for:

• Keeping your account username and password confidential.
• Ensuring no other party uses your account without your authorization.
• Notifying kong77 immediately if you suspect any unauthorized access to your account.
• Updating your personal information whenever any changes occur.

Kong77 reserves the right to freeze or suspend an account temporarily for security review purposes, investigation of suspicious activity, or upon request from the relevant authorities. During the freeze period, access to funds in the account may be restricted until the investigation is concluded.

4 Deposit and Withdrawal

Kong77 supports multiple payment methods including online bank transfers via major Malaysian banks, digital wallets such as Touch 'n Go eWallet and GrabPay, and other payment methods listed on the platform.

Regarding Deposits:

• The minimum deposit is subject to the selected payment method and will be specified during the deposit process.
• All deposits are processed in real time or within the timeframe specified for each payment method.
• Deposits must be made using a payment method registered under the member's own name. Third-party deposits are not accepted.
• Kong77 does not bear any transaction fees charged by third-party payment service providers.

Regarding Withdrawals:

• Withdrawals can only be processed to a bank account registered under the same name as your kong77 account.
• A completed KYC process is mandatory before your first withdrawal is approved.
• Withdrawals are typically processed within 1 to 3 business days, depending on the payment method and internal review requirements.
• Kong77 reserves the right to delay or reject withdrawals that raise suspicion or fail to meet verification requirements.

5 Bonus and Promotions

Kong77 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and special tournament promotions. All bonuses are subject to the following terms and conditions:

• Every bonus carries its own wagering requirement that must be met before a withdrawal can be made from the bonus balance.
• Members are eligible for one welcome bonus only, and this bonus cannot be claimed more than once.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.
• Kong77 reserves the right to void any bonus found to have been obtained through illegitimate means, fraud, or system exploitation.
• Specific terms for each promotion will be stated on the relevant promotion page and should be read together with these general Terms.

The validity period for claiming and using bonuses is subject to the expiry date stated in each promotional offer. Bonuses not used within the specified period will expire and cannot be recovered.

6 Game Rules

All games available on the kong77 platform are operated using Random Number Generator (RNG) technology that has been independently verified and audited to ensure fairness in every game round. Game outcomes are entirely random and cannot be manipulated by any party.

Members agree to:

• Using the platform for personal entertainment purposes only and not for any commercial or professional purpose.
• Not using any automated software, bots, scripts, or other unauthorized tools to assist in gameplay.
• Not communicating with dealers or other players in any offensive, threatening, or disrespectful manner.
• Accepting game results as final once a round is completed, subject to the official appeals process provided.

In the event of a technical fault or system disruption during an active game session, kong77 reserves the right to void the affected round and return the wager placed to the member's account. Decisions made in such situations are final.

7 Prohibited Activities

Using the kong77 platform for any of the following activities is strictly prohibited and may result in immediate account closure, forfeiture of funds, and legal action:

• Identity fraud or use of falsified documents during the KYC process.
• Money laundering or using the platform to transfer funds from illegal sources.
• Hacking, cyberattacks, or any attempt to access platform systems without authorization.
• Exploiting bugs, system vulnerabilities, or technical errors to gain an unfair advantage.
• Player collusion in table games or Live Casino to gain an unfair advantage.
• Using multiple accounts to claim the same bonus more than once.
• Any form of advertising, marketing, or promotion without written consent from kong77.

8 Privacy and Data Protection

Kong77 takes the protection of members' personal data seriously. All information collected during registration and platform use is processed in accordance with our Privacy Policy, which can be referenced at Privacy Policy page.

By registering at kong77, you agree that we may:

• Using your data to process transactions and manage your account.
• Conducting KYC and compliance checks using trusted third-party service providers.
• Sending account-related communications, promotions, and platform updates via email or in-app notifications.
• Analyzing usage patterns to improve the overall platform experience.

All personal data is protected with 256-bit SSL encryption and stored on secure servers. kong77 will not sell or share members' personal data with third parties for marketing purposes without member consent.

9 Limitation of Liability

The kong77 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted service, kong77 does not guarantee that the platform will be free from technical disruptions, errors, or viruses at all times.

Kong77 shall not be liable for:

• Any financial losses incurred as a result of legitimate game outcomes.
• Service disruptions caused by factors beyond our control, such as internet connectivity issues, power outages, or emergency situations.
• Indirect, incidental, or consequential losses arising from the use of or inability to use the platform.
• Any losses resulting from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.

Kong77's maximum liability under any circumstances shall not exceed the net deposit amount made by the member in the 30 days prior to the claim in question.

10 Account Termination and Closure

Members may close their account at any time by contacting the kong77 customer support team. Before the closure is processed, all eligible withdrawal balances will be returned to the member upon completion of the verification process.

Kong77 reserves the right to terminate or suspend a member's account without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Confirmed fraudulent activity, money laundering, or other illegal activities.
• Providing false information during registration or the KYC process.
• Upon request or instruction from the relevant authorities.
• Platform usage that poses financial or reputational risk to kong77.

In the event of termination due to a breach of terms, kong77 reserves the right to forfeit all balances in the account, including cash and bonuses, without any liability to the member concerned.

11 Applicable Laws and Dispute Resolution

These Terms and Conditions are interpreted and governed in accordance with the applicable laws of the jurisdiction in which kong77 is registered and operates. Any dispute arising from or relating to these Terms shall first be resolved through a good-faith negotiation process.

If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to binding arbitration in accordance with the applicable arbitration rules. The arbitration decision is final and binding on both parties.

For any official complaints or disputes, members may contact the kong77 customer support team, available 24 hours a day via live chat within the platform.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the use of the kong77 platform in general, our team is ready to assist you at any time.

• Live Chat: Available 24/7 directly within the kong77 platform
• Support Email: [email protected]
• Service Language: Bahasa Melayu and English

We are committed to responding to every inquiry within a reasonable timeframe and ensuring every issue is resolved fairly and transparently. Member satisfaction and trust are kong77's top priorities in every aspect of our operations.