Privacy Policy kong77
– Member Personal Data Protection

1 Introduction

Welcome to the kong77 Privacy Policy page. We understand that entrusting your personal information to any online platform is a significant decision, and we do not take that responsibility lightly.

This Privacy Policy explains in detail how kong77 ("we", "Platform") collects, processes, stores, and protects the personal information you provide when using our services. It also outlines your rights as a member regarding your personal data.

By registering an account or continuing to use the kong77 platform, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us if you have any questions.

2 Information We Collect

Kong77 collects several categories of information depending on how you interact with our platform. Below are the types of information we may collect:

We only collect information that is strictly necessary for the stated purposes. You are not required to provide additional information beyond what is requested during the standard registration process.

3 How We Use Your Data

Collected personal data is used solely for legitimate and necessary purposes in the operation of the kong77 platform. The following are the primary purposes for which your data is used:

• Account Management: Creating and managing your account, processing registration and verifying your identity through the KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions in your account securely and efficiently.
• Platform Security: Detecting and preventing fraud, hacking, money laundering and other suspicious activities that threaten the security of the platform and its members.
• Customer Support: Responding to enquiries, resolving complaints and providing technical assistance to members through various communication channels.
• Marketing Communications: Sending promotional information, bonus offers and platform updates — only to members who have given consent to receive such communications.
• Legal Compliance: Fulfilling reporting and compliance obligations required by the relevant authorities.
• Product Improvement: Analysing aggregated usage patterns to improve the user experience and develop new platform features.

4 Sharing Information with Third Parties

Kong77 does not sell, rent, or disclose members' personal data to third parties for independent marketing purposes. However, in certain limited situations, we may share information with the following parties:

• Payment Service Provider: To securely process deposits and withdrawals through trusted and registered payment partners.
• KYC Service Provider: Third-party identity verification companies that assist us in verifying the authenticity of documents and member identities.
• Game Software Provider: Authorised game providers may receive session data required for technical and game audit purposes.
• Authorities: Information will be disclosed to law enforcement authorities or regulatory bodies when required by law or court order.
• Auditors and Professional Advisors: Professional parties such as auditors, lawyers and security consultants who are subject to strict confidentiality obligations.

All third parties that receive member data from us are required to comply with strict data protection agreements and may only use that information for agreed purposes.

5 Data Security

Protecting members' personal data is a responsibility we take extremely seriously. kong77 implements multiple layers of technical and organisational security to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with high-grade encryption.
• Two-Factor Authentication (2FA): Members are encouraged to enable this additional security feature to protect access to their account.
• 24/7 Monitoring: Our security team monitors the platform around the clock to detect any unusual activity or intrusion attempts.
• Regular Penetration Testing: Our platform undergoes regular security testing by independent cybersecurity experts to identify and address any vulnerabilities.
• Internal Access Controls: Only staff with a legitimate operational need may access members' personal data, and every access is recorded in an audit log.

6 Data Retention Period

Kong77 retains members' personal data only for as long as necessary to fulfil the original collection purpose or to meet applicable legal obligations. In general:

• Active account data is retained for the duration of active membership and for five (5) years after account closure for compliance and audit purposes.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with financial reporting and anti-money laundering requirements.
• Customer support communication logs are retained for three (3) years for reference and dispute resolution purposes.
• Technical data such as IP and session logs is retained for twelve (12) months for security and investigation purposes.

Upon expiry of the retention period, data will be securely deleted or anonymised using industry-recognised methods, ensuring it cannot be recovered or re-identified.

7 Use of Cookies

The kong77 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Below are the types of cookies we use:

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. Essential cookies cannot be disabled as they are required for basic platform operations.

8 Your Rights Regarding Personal Data

As a kong77 member, you have the following rights regarding the personal data we hold. You may submit any request relating to these rights through our support team:

9 Cross-Border Data Transfers

In the course of its operations, kong77 may process or store members' personal data on servers located across various geographical locations. Any transfer of personal data across national borders will be carried out in compliance with applicable data protection requirements.

We ensure that:

• All cross-border data transfers are safeguarded by appropriate protection mechanisms, such as comprehensive data processing agreements.
• The country or region receiving the data maintains a level of data protection equivalent to or higher than the standards we adhere to.
• Third-party service providers involved in data transfers are required to comply with strict confidentiality and data protection agreements.

10 Changes to This Privacy Policy

Kong77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt. Any changes made will take effect immediately upon publication on the platform.

When significant changes occur, we will:

• Displaying clear notices on our platform's Home page.
• Sending notification emails to all registered members.
• Updating the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information. Continued use of the platform after changes are published will be considered your acceptance of the updated policy.

11 Contact Us About Privacy

If you have any questions, concerns, or would like to submit a request regarding your privacy rights, our team is ready to assist. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.

• Live Chat: Available 24/7 directly within the kong77 platform — the fastest way to get help
• Privacy Email: [email protected]
• Response Time: Requests relating to personal data will be processed within 30 business days
• Service Language: Bahasa Melayu and English